About Us

 

Our Services and Fees

You're in a tropical paradise. Would you rather be relaxing on the beach or grocery shopping? Enjoy your time and let us worry about the groceries.

We are the premier grocery and spirits delivery service in the Virgin Islands.

Why use us?

  • Online ordering with product pictures and prices
  • Highest quality products and freshest stock
  • Save on taxi fees
  • Avoid time consuming shopping and long lines
  • Best selection of wines, liquor, and beverages
  • Premium Meats and Seafood 

Payment

All prices are in US dollars. VISA, MasterCard, Discover are accepted. Prices are subject to change as the cost of items fluctuate daily. We strive to purchase your items at the lowest price possible. One week notice ensures that we can procure the best prices.

Due to fluctuations in price and availability the final invoice may not reflect the value as calculated by the website, your credit card payment is only a deposit and will be debited or credited upon your arrival to reflect the actual costs of goods delivered.

Substitutions

We do our very best to try get the exact products that are displayed on the website, however due to sometimes limited availability on island we have to make substitutions.

Special Requests

If there is a product you are wanting however you do not see it on the website, enter it in the Special Request section during check out and we will shop for the item for you. There is a $5 fee per product for this extra service.

Delivery and Rush Fees

The standard delivery/pickup time is 4:00 pm on the requested date. Alternate times can be arranged by request.

Orders placed less than 24 hours from the requested delivery/pickup time will incur a $25 rush fee.

Delivery Fees

St. Thomas - $40 ($20 Delivery / $20 Stow) - $40.00
St. John - $45 ($25 Delivery / $20 Stow) - $45.00
Water Island - $45 ($25 Delivery / $20 Stow) - $45.00

 

Refund/Exchange policy

Our policy lasts 24 hours after delivery of your grocery items. If 24 hours have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards and sale items are non-refundable.

To complete your return, contact our office at 340-227-3984 or info@freshfoodsvi.com.

We will exchange the product if possible. A refund will be issued within 24 hours if we choose not to exchange.